Terms & Conditions

AgencyNXD (“AgencyNXD”, “we”, “us”) operates an online marketplace at agencynxd.com that connects owners of marketing agencies (“Agency Owners”) with experienced Non-Executive Directors and advisors (“NXDs”) who provide consultancy sessions by video call.

Registered in England and Wales, company number 12043050, VAT number 325073818. Registered office: 3rd Floor Eastgate, Castle Street, Castlefield, Manchester, United Kingdom, M3 4LZ. Questions about these terms can be sent to hello@agencynxd.com.

Signing up for the platform is deemed acceptance of these terms. If you do not agree with them, do not create an account or use the platform. We may update these terms from time to time; the version published on this page at the time of your booking or listing applies. Material changes will be notified by email or on-site notice, and continued use after that notice constitutes acceptance.

AgencyNXD provides the marketplace, scheduling, payment and administration layer. We are not a party to the consultancy engagement itself, do not employ NXDs, and do not supervise or direct the advice they give. NXDs act as independent contractors of the Agency Owner for each session.

We vet NXDs before their profile goes live, including verification of their LinkedIn profile and their track record of growing and exiting at least one agency. Vetting is a reasonable-endeavours check, not a guarantee of the quality, suitability or outcome of any advice.

You must be at least 18 years old and acting on behalf of a business. You must give accurate information, keep your login credentials secure, and are responsible for all activity under your account. We may suspend or close accounts that breach these terms, misuse the platform, or present a legal or reputational risk.

Sessions are booked from an NXD’s published availability in durations they have enabled (typically 60, 90 or 120 minutes). A booking is only confirmed once payment has been successfully taken; unpaid slot holds expire and are released automatically.

Sessions are delivered by video call using the NXD’s connected calendar and meeting tool (Google Calendar or Microsoft Teams). Both parties are responsible for attending on time with a working connection.

The session fee is the NXD’s published hourly rate pro-rated for the booked duration. VAT at the prevailing UK rate (currently 20%) is applied where chargeable. The full session fee is charged upfront to the Agency Owner at the point of booking.

AgencyNXD retains a fixed platform fee of £25 per completed booking. This fee is deducted from the amount paid out to the NXD, not charged to the Agency Owner in addition to the session fee. Payments are processed by Stripe. By paying or receiving funds through the platform you also accept Stripe’s applicable terms. We do not store card details.

Agency Owners may cancel a booking through their dashboard. Cancellations made at least 24 hours before the session start time are refunded in full less the platform fee. Cancellations inside 24 hours, and no-shows, are not refundable.

If an NXD cancels or fails to attend, the Agency Owner receives a full refund including the platform fee, or may reschedule at no extra cost. Refunds are returned to the original payment method via Stripe.

You agree not to: circumvent the platform to avoid fees for engagements originating here; scrape, copy or resell directory content; misrepresent your experience or identity; upload unlawful, infringing or misleading content; or harass, discriminate against or abuse other users.

Information shared in a session, or in preparation for it, is confidential. Neither party may disclose or use the other’s confidential information other than for the purpose of the engagement, except where disclosure is required by law. This obligation survives termination.

We own the platform, its branding and its content. You keep ownership of material you upload, and grant us a non-exclusive licence to host, display and promote it in connection with the platform. Materials an NXD creates specifically for an Agency Owner during an engagement belong to that Agency Owner once paid for, unless agreed otherwise in writing.

We process personal data in line with UK GDPR and our privacy notice. Calendar connections are used only to read busy/free information and to create session events; access tokens are stored encrypted and can be revoked at any time from your dashboard. Contact details of Agency Owners may be synced to our CRM for account and service communications.

Advice given in a session is guidance, not a substitute for professional legal, financial, tax or regulatory advice, and no outcome is guaranteed. To the maximum extent permitted by law, our total liability arising from your use of the platform is limited to the platform fees you have paid to us in the 12 months before the claim. We are not liable for indirect or consequential loss, loss of profit, or loss of business opportunity. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be limited.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. We ask that you contact us first at hello@agencynxd.com so we can try to resolve any dispute informally.